Kazuno Limited Warranty
What the Warranty Covers
MOST (Mobile Oil Service Team), provides this limited warranty to the purchasers who use KAZUNO engine oil in their vehicles. This limited warranty covers the engine oil and critical engine parts lubricated by the engine oil. MOST (Mobile Oil Service Team) warrants its engine oils to be free from defects and that the engine oil you purchased will protect your vehicle’s critical engine parts from oil related failure.
Be advised that if your vehicle is covered by a warranty, you should follow the vehicle’s oil life sensor or the oil change interval recommended in your owner’s manual to avoid a disruption in your vehicle warranty. Follow your owner’s manual if the vehicle is operated in any of the following severe services: racing or commercial applications including taxis, limousines, etc.; frequent towing or hauling; extremely dusty or dirty conditions; or under excessive idling conditions.
What the Warranty Does Not Cover
This Limited Warranty excludes:
1. Kazuno engine oils used in mechanically deficient equipment as a result of abnormal operation; negligence; abuse; damage from casualty, shipment or accident; or, equipment modification done without written authorization from the original equipment manufacturer (“OEM”).
2. Situations where the OEM required engine oil standards do not match those stated by MOST (Mobile Oil Service Team) without written approval from MOST (Mobile Oil Service Team).
3. Kazuno engine oils that have been used in conjunction with any other product or additive that has not been authorized for use by MOST (Mobile Oil Service Team).
4. Failure of equipment due to a pre-existing condition that is unrelated to the use of Kazuno engine oils.
5. Repair or replacement of equipment due to normal wear.
What the Period of Coverage Is
The Kazuno limited warranty is valid for 10,000 km or your vehicle’s OEM recommended oil change interval, whichever is longer.
Additional requirements for all Kazuno products include:
1. Engine Oils must be put in service not later than three (3) years from the date of purchase; and
2. An oil change must be completed every twelve (12) months.
What We Will Do to Correct Problems
MOST (Mobile Oil Service Team) will replace any engine oil that is defective. In addition, if there is equipment failure due to the Kazuno engine oil you purchased, and the engine was serviceable at the time the oil was installed, MOST (Mobile Oil Service Team) will repair any equipment damage directly caused by a defect or malfunction of the engine oil, at no cost to you, provided that the engine oil was selected and maintained in accordance with specifications of the OEM or the written instructions (which includes product packaging) of MOST (Mobile Oil Service Team).
How You Can Get Service
To file a claim under this Limited Warranty, you must:
1. Upon discovery of the damage (but not later than six (6) months from the date the damage occurred) call +6010 3201099 or email to [email protected]
2. Allow a MOST (Mobile Oil Service Team) representative to examine the equipment and maintenance records, if available, and provide proof of purchase to determine the extent of the damage and to confirm that the engine oil was the cause.
3. Allow a MOST (Mobile Oil Service Team) representative to obtain an engine oil sample from the engine for oil analysis at no cost to you to assist in determining the cause of the equipment failure.
How Law Relates to the Warranty
This warranty gives you specific legal rights, and you may also have other rights, which vary from country to country.
The remedy provided here will be your only recovery against MOST (Mobile Oil Service Team). You will not be able to recover incidental damages (for example, transportation costs to and from the MOST (Mobile Oil Service Team) representative for inspection of the equipment, loss of use, towing charges, bus fare, car rentals or other incidental damages) or consequential damages (the cost of repairing or replacing other property which was damaged when the engine oils was defective). Some countries do not allow the exclusion of or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.